Troubleshooting Item: Phone App
Phone App Diagnosis
Troubleshooting issues with app installation, device pairing, local BLE/Wi-Fi discovery, and real-time dashboard syncing.
Introduction
The GreenPWR mobile app serves as the primary companion tool to configure schedules, view live metrics, and configure local network pairing for the SunHopper®-D.
Initial device configuration utilizes BLE to securely transmit local Wi-Fi credentials to the unit, while subsequent updates stream over our secure cloud network.
Troubleshooting Steps
Initial Bluetooth Pairing
1
Turn on Bluetooth on your mobile phone and verify that the GreenPWR application has been granted system permissions to use Bluetooth and Location Services.
2
Stand within 10 feet of the SunHopper®-D controller hardware during the initial configuration phase to ensure optimal BLE signal reception.
3
Press and hold the center selection button on the unit display face for 3 seconds to put the device controller into pairing beacon mode.
Cloud Account & Syncing
1
Ensure your mobile device has an active network connection (cellular data or Wi-Fi).
2
Confirm that the specific SunHopper®-D unit's serial number is linked directly with your active registration account.
3
Pull down on the dashboard interface to force-refresh stale statistics. If data continues to display outdated timestamps, refer to the local Wi-Fi diagnostics guide.
Get Support
Still have questions or need help? Contact us for support
Contact Support (support@greenpwr.com)